Uptown Communications is GTA’s LARGEST Rogers dealership.

Our strong customer-centric philosophy, superior customer service, technical excellence and high integrity are the core of our excellence.

At Uptown, we have been serving our customers for over 25 years by providing them with solutions for their wireless and cable service needs, both for personal and business use.

Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences with a solution-based approach.

Uptown is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. Start your career at Uptown today!

Sales Associates - Full Time (click for details)

At Rogers Uptown Communication, we are here to support you on a journey towards a rewarding career. We strive towards embracing change and finding ways to do better, and we deliver on that commitment by fostering an environment of passion and innovation for all people.

We are seeking self-motivated and dedicated professionals for the role of Sales Representatives to join our growing team. We want people to join our team who are excited about our products and services and want to share their knowledge and experience with others.

Reporting to the Sales Manager, the retail sales associate will be responsible for the promotion of a full suite of Rogers’ products and services to our residential and business customers

In this role you will:

  • Deliver a superior and consistent customer experience
  • Handle all issues and concerns – you’re the one-stop resolution for our customers
  • Meet and exceed monthly sales targets
  • Stay knowledgeable about our product, services, promotions sand policies
  • Work in a fast-paced environment that requires a high degree of multi-tasking
  • Be able to work a varied and flexible schedules (Monday – Sunday)

Our ideal Sales Associates:

  • Enjoys solving customer problems – they take accountability for customer issues
  • Have a knack for building rapport – they genuinely care about our customers’ needs.
  • Ensure our customers understand our products and services
  • Take pride in their work environment and wants to see the team succeed
  • Acts as brand ambassadors, educators, problem solvers, and so much more!

What’s in it for you:

  • Salary and bonus
  • Opportunities to grow and develop your career
  • Comprehensive health and dental plan for full time employees
  • Employee discounts across Rogers & Fido services

As part of the recruitment process, candidates will be required to successfully pass a criminal background check.

——

CONTACT US TODAY AND SUBMIT YOUR RESUME TO:

hr@uptownwireless.ca

Account Manager - Full Time (click for details)

Uptown Communication House fosters individuals that are confident, independent and able to take initiative, with a sense of urgency and the ability to make decisions. The Account Manager responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities. Account Managers develop and drive account strategy, build strategic alliances and manage relationships within Rogers Business Solutions customer base.

Account Managers lead 2 key business objectives:

  • Seeking and identifying areas for new and expanded customer growth
  • Selling Rogers Business solutions including but not limited to wireless, business cable and wireline products and services

These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.

Responsibilities:

  • Cold calling prospective Rogers clients
  • Promoting and selling wireless and wireline services
  • Building trust, loyalty and solid long-term relationships with key decision-makers
  • Understanding current and prospective customers’ communication needs, business issues, and buying motives
  • Conducting “needs analysis” for clients’ wireless and wireline services
  • Delivering the right solution for clients’ evolving business requirements with prompt and efficient service
  • Owning executive-level client relationships, strategic business planning and service delivery
  • Negotiation & entering into contractual agreements in accordance with Rogers? policy and procedures
  • Providing accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets
  • Utilizing client business plan to create account plans
  • Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value
  • Positively represent Rogers values at work and in the community
  • Experience with, or an affinity for, volunteerism and community involvement is a decided asset

Qualifications/Competencies

  • Minimum 3 years of experience in business-to-business sales and account management with a focus of consultative sales.
  • The ability to get in the door: hunting, networking and cold calling experience.
  • Technology knowledge leader: Office, tablets, smart phones, and applications.
  • Brilliant communication and presentation skills
  • Outside business-to-business sales experience
  • Skilled in solution based or consultative based selling techniques
  • Solution selling or customer-centric sales methodology knowledge and experience is an asset

Required Skills & Abilities

  • Ability to think and act strategically, including navigation through all levels of a client or prospect organization
  • Selecting and qualifying profitable opportunities
  • Ability to deliver on growth and profitability
  • Demonstrated success managing both short and long-term selling cycles while effectively and consistently applying a multi-step step selling process/methodology.
  • Evidence of selling and effectively managing customer relationships
  • 2-5+ years of successful sales experience in the IT or telecommunications industry
  • Previous experience in one of the following verticals would be an asset: Finance, Insurance, Food and Beverage, Manufacturing, Transportation, Healthcare/Pharmaceutical
  • Local travel is required: A valid driver’s license is required (driving abstract/record will be reviewed and must meet the Rogers Corporate standard); you must provide your own vehicle.

Required Professional Designation/Certification

  • Post-secondary education or equivalent experience (sales experience blended with new business development)

 

Please email all resumes to: hr@uptownwireless.ca

Subject Line: Account Manager Position

Only those applicants selected for an interview will be contacted. No Phone Calls Please.

Street Team - Brand Ambassador - Part Time (click for details)

What are we looking for?  Our next Rogers and Fido Brand Ambassadors!

Do you instinctively have the ability to attract and engage an audience? Do you enjoy working in the sales and promotions environment?

At Uptown Communications, we are offering opportunities for self-starters and action-oriented team players to create an exciting and memorable brand experience for our customers.

As a Street Team Brand Ambassador, you will engage in promotional activity and gather attention from customers to drive traffic into our Rogers and Fido locations. You will be responsible for bringing the brand to life through positive consumer interactions.

Responsibilities:

  • Promote Rogers and/or Fido services and offers
  • Manage the social media accounts on Uptown/Intown during events to boost activity, awareness and interaction online with on-site video and photos
  • Increase awareness, obtain leads, and assist to increase incremental sales through promotion
  • Street team ambassadors must stay up to date with current offers and promotions via weekly updates provided
  • Street team ambassador is required to submit feedback post-event
  • Ensure customers walk into the store to speak to sales representatives on-site for further details
  • Attend quarterly meetings and training sessions
  • Ensure customers leave with a smile!

Qualifications:

  • Previous promotional, retail or customer service experience is an asset!
  • An awesome attitude, a great smile and the ability to take direction and learn on the job
  • Outgoing, enthusiastic and energetic personality
  • Dependable and reliable when working within an assigned schedule
  • Access to a reliable vehicle: locations will be within Greater Toronto Area – schedule will be provided monthly.

Dates: Seasonal

Hours: Brand ambassadors can expect to work between the hours of:

  • Fridays: 5:00 pm – 9:00 pm
  • Saturdays: 11:00 am – 6:00 pm
  • Sundays: 11:00 pm – 6:00 pm

Please email all resumes to: hr@uptownwireless.ca

Thank you in advance for your interest. We regret that we can only respond to candidates chosen for an interview. No phone calls please.

All material will be kept in the strictest confidence.

Uptown Communications House is an equal opportunity employer.

Please send all resumes to: hr@uptownwireless.ca

Thank you in advance for your interest. We regret that we can only respond to candidates chosen for an interview. No phone calls please.

All material will be kept in the strictest confidence.
Uptown Communications House is an equal opportunity employer.